BUSINESS PROCESSING
OUTSOURCING
ABOUT
US
SGOC BPO IS A DIVERSE, QUALIFIED AND DEDICATED TEAM OF INDIA THAT PROVIDE BPO SOLUTIONS TO HELP OUR CLIENTS EXPAND THEIR GLOBAL FOOTPRINTS.
SGOC BPO provides high-quality, cost-effective, transparent but secured outsourcing solutions to help the clients prevent implementation headaches and control turnover issues.
Our clients are our business partners. We operate in the concept of becoming a part of the client's team because we partly share our clients' tasks.
SGOC BPO carries and implements a professional indemnity insurance to ensure the contractual liability and continuity of the business.
SGOC BPO successfully upgraded its information security management system to meet the standard. This certification demonstrates our commitment as a premier BPO provider to give our prominent clients and partners the highest standard of Information Security.
SGOC
BPO SOLUTIONS
HOW OUR BPO SOLUTIONS
HELP?
FINANCE & ACCOUNTING SERVICES
Our competent talents can do accounting and other backend processes. The difficulty of handling different aspects of your business can be reduced so you can focus on your core business functions. From handling accounts receivable and accounts payable to financial reports, our accounting professionals are competent to provide you with the highest quality of work.
Most of our professionals have attained high-level IFRS and GAAP accounting standards proficiency.
Our Accounting Services include:
-
Accounting
-
Closing & Reporting
-
Accounts Payable
-
Accounts Receivable
-
Bookkeeping
-
Financial Planning and Analysis
-
General Accounting
-
Payroll Processing
-
Audit Services
-
Treasury
-
Tax Services, etc.
Our dedicated resources can work either full or partial overlap schedules with the client's timezone.
FINANCE & ACCOUNTING
SERVICES MODEL
CUSTOMER SERVICES
CALL CENTER
SGOC BPO is your guide to outsourcing voice or non-voice customer support. We provide professional, customized services t meet your call center standard and customer satisfaction for your business. SGOC BPO takes great pride in our team of BPO professionals who have been in the industry for many years. We have the most experienced call center representatives from Vietnam, China, Korea, and the Philippines working for you. We offer our clients top-quality call center services at affordable rates, giving them a faster return on investment (ROI).
Our Inbound Support Solutions
-
Live Chat
-
Technical Support
-
Social Media Channel Management, etc.
Our Inbound Support Solutions
-
Telemarketing
-
Telesales, etc.
DATA ENTRY
Managing, checking, or mastering data while maintaining 100% accuracy could be problematic to some businesses, especially those needing intense attention to detail and periodical data cleansing. At SGOC BPO, we offer excellent data management tasks such as:
-
Data Cleansing
-
Data Processing
-
Data Classification
-
Data Conversion
VIRTUAL ASSISTANT
A virtual assistant can do several things in your business. In old-school principles, they usually help with admin work that a receptionist or office administrator would normally do within a standard business office. What a virtual assistant can do for your business depends on your requirements, their skills, and capabilities. At SGOC BPO, our virtual assistants are not only capable of administration tasks but also support client's business activities such as:
-
Lead generation
-
Data mining
-
Email marketing
All can be measured and evaluated based on the SLAs we build for you.
LANGUAGE SOLUTIONS
By converting and localizing the nature of a language to another language, our Customer Services & Linguist Team can deliver both voice and non-voice support to you in multiple languages such as English, Hindi, Marathi, Tamil, Kannada, Telugu etc.
Our Inbound Support Solutions
-
Over the Phone Interpretation (OPI)
-
Document Translation
IT HELPDESK
We are offering easy, cost-effective solutions with modern technical support so that our clients can free their inner staff to focus on value-added priorities.
CUSTOMER SERVICES
SERVICE MODEL
OUR TALENT DEMOGRAPHICS
We provide broad range of experienced talents from entry to senior level with different education backgrounds and certifications to meep up the job requirements and qualifications
RECRUITMENT
INFRASTRUCTURE
How do we build our recruitment infrastructure?
SCREENING
Our talent database comes from diverse sources. We look for the right candidate based on talent qualifications, in terms of major, experience, interpersonal skills, etc.
CUSTOMISED TESTS
We conduct tests such as Excel, SQL, Tableau, translation, and writing for various positions and levels.
REFERENCE CHECK
This is necessary to verify a candidate's profile by checking the criminal record, employment history, education, etc.
TRAINING
We organize training for all new hires in terms of procedure, background, and system of the clients. For us, training is also the commitment of the recruiter to provide promising talents.
BUSINESS CONTINUITY PLAN
SGOC prepares for potential disasters by implementing a business continuity plan to minimize the damage to our clients.
& POLICY
IT SAFEGUARDS
As part of our continuous efforts to provide our clients with the highest standard of Information Security, we ensure international protection standards in our Intellectual Accounting property, Financial database, Call Center contact list, and sensitive electronic data. We implement an IT security policy to ensure work continuity and emergency response. Biometrics and CCTV system are installed in the office under the security standard.
SERVICE
QUALITY CONTROL
Quality Control Practice
We know clients come from different industries. One of the first things we provide is the commitment to execute the Service Level Agreements (SLA) and create a scorecard for operation metrics.
KPI Control & Back Up Solutions
Maintaining excellent performance delivery is a part of our job to fulfill the needs and expectations of our clients.
